The Spark: A Customer Complaint Gone Wrong
The confrontation reportedly began over a service-related complaint filed by an account holder. What should have been a standard grievance redressal quickly spiralled out of control. In a video that has since been viewed millions of times, the employee, identified as Aastha, is seen standing across a desk, visibly losing her temper.Video source - ABP NEWS
The verbal spat took a dark turn when the employee invoked her caste identity to intimidate the customer. "I am a Thakur, don't mess with me," she is heard shouting, followed by a series of verbal abuses. The situation nearly turned physical when she aggressively lifted her laptop, appearing as though she might hurl it at the customer, while screaming, "Aisi ki taisi kardenge" (I will ruin you).
High-Voltage Drama in the Branch
Despite the presence of other bank staff who attempted to intervene and de-escalate the tension, the employee remained undeterred. The footage shows her colleagues trying to pull her away, but she continued to charge back toward the desk, maintaining a hostile stance.While the exact trigger that instigated such a visceral reaction remains under investigation, the use of casteist remarks has shifted the narrative from a simple customer-service dispute to a broader debate on workplace conduct and social arrogance.
Social Media Divided: Self-Respect or Unprofessionalism?
The internet has become a digital courtroom for the incident, with opinions split down the middle:The Critics: Many users have slammed the bank, demanding immediate termination of the employee. They argue that "caste pride" has no place in a professional setting and that the bank's brand image has been severely tarnished.
The Supporters: A segment of netizens has defended Aastha, suggesting that customers often harass bank staff and that she was merely standing up for her "self-respect." Some even went as far as to justify her anger through the lens of her community background.
HDFC Bank Under Pressure
As of now, HDFC Bank has not released an official statement regarding the incident, though reports suggest they are in the process of verifying the clip and the events leading up to it. In an era where "cancel culture" moves fast, the pressure is mounting on the private lender to take "strict disciplinary action" to maintain its reputation for customer centricity.The Kanpur police are also reportedly aware of the video, though it remains unclear if a formal First Information Report (FIR) has been lodged by the aggrieved customer.
Disclaimer This report is based on viral footage and public social media accounts. Facts are subject to further verification. This publication does not endorse the views expressed in the video; official responses from HDFC Bank and local authorities are awaited.